Troubleshooting Low or No Lead Delivery

If you are not receiving leads, or if your lead flow suddenly drops, there are several common reasons. Lead delivery depends on your bid, location, budget, demand, and your account status. Use the guide below to understand what may be affecting your results.

Why am I not receiving any leads?

If your request is active but no leads are coming in, one or more of the following may be the cause.

Your bid may be below the competitive range

Your bid determines how often you qualify for homeowner requests. If your bid is too low, you may not be selected for most leads.

Try this:

• Compare your bid to the recommended range
• Raise your bid slightly and check delivery over the next few days

Your location radius may be too limited

A narrow service area reduces how many leads match your settings.

Try this:

• Expand your radius
• Add additional towns or zip codes

Your weekly budget may be reached

If you hit your budget before Sunday, your request pauses automatically until the next billing cycle.

Try this:

• Check if your request shows a budget met status
• Increase your weekly budget if you want more volume

Homeowner demand may be temporarily low

Some categories and locations naturally experience slow periods.

Try this:

• Keep your request active
• Raise your bid to stay visible during low-demand weeks
• Expand your radius if possible

Why did I suddenly stop receiving leads?

A sudden drop in lead volume is often tied to market changes, budget limits, or shifts in your competitiveness. Below are the most common reasons.

Market conditions changed

Lead prices fluctuate in real time based on demand and competition. If other businesses recently raised their bids, your position may have dropped.

Try this:

• Raise your bid to return to a competitive level
• Monitor your recommended bid for updates

Demand in your area slowed down

Homeowner activity is not constant. Seasonal changes, weather, holidays, and local events can all affect lead volume.

Try this:

• Keep your request active so you capture leads when demand rises again
• Consider expanding your radius

Your payment failed on billing day

This is one of the most common reasons for sudden stops.

Check:

• Whether you received a payment failure notice
• Your Billing Settings to update your card

Delivery resumes immediately once payment is processed.