Required Method of Payment Update

Due to recent updates to our payment processing, all OnDemand businesses must update their payment method to continue hiring workers without interruption.

This is a required update and does not mean there is an issue with your account or your current payment method. Our payment processing partner has updated how payment methods are stored, so you'll need to add a new payment method to your account.

How to update your payment method

1. Sign in to your OnDemand account.
2. Navigate to Billing Settings.
3. Add your new payment method.
4. Remove your old payment method(s).

Important: Your account must always have at least one payment method on file. If you have only one payment method today, add your new one before deleting your old one. If you have multiple payment methods, you can remove them in any order, as long as one payment method remains on the account until the new one has been added.

If you don't complete this update by the deadline provided in your email, your existing payment method(s) will be removed from your account.

Without a valid payment method on file, you won't be able to post new shifts or continue hiring workers until a new payment method has been added.

If you have any questions or run into any issues while updating your payment method, our Support team is happy to help.